Help · Shipping
Shipping & delivery.
Everything ships from Brisbane. Here's how it gets to you.
Order to door
How it ships.
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Step 01
You order
Pay at checkout. Confirmation email lands straight away.
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Step 02
We pack it
In-stock parts get packed in Brisbane. Made-to-order parts get made first: most jobs take 7–14 days.
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Step 03
It ships
It goes out with the shipping option you picked at checkout.
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Step 04
It lands
Check it over when it arrives. Problem? Message us via the contact page with your order number and we'll help sort it out.
Good to know
The fine print, minus the fine print.
Big, flat parts
Tubs, door cards and sheet cost more to move. Shipping is worked out on size, weight and destination at checkout.
Pickup
Message us via the contact page to ask about pickup.
International
Shipping is calculated at checkout, and the options for your address are shown before you pay. Outside Australia? Message us via the contact page.
Damaged or wrong
Send your order number and photos. We'll sort it.
Returns
See the refund policy and shipping policy.
Made to order
Some parts are built when you order. We'll tell you if it's going to be a wait.
Order question?
Get in touch.
Have your order number handy.