Shipping policy

Soup Syndicate is based at 32 Woonga Street, Woodridge QLD 4114, Australia.

Processing time

Most jobs take 7–14 days to complete before they're ready to ship. Times can vary depending on the job. If you'd like an update on your order, please contact us via our contact page.

Shipping cost and options

Shipping cost is calculated at checkout. The shipping options available for your address are shown at checkout before you pay.

Delivery

Delivery times after dispatch depend on your location and the shipping option you choose. Please make sure your shipping address is complete and correct at checkout.

Damaged or missing deliveries

If your order arrives damaged or hasn't arrived, please contact us via our contact page with your order number and we'll help sort it out. Your rights under the Australian Consumer Law are not affected. See our Refund policy for more information.

Contact us

For any shipping question, please contact us via our contact page.