Refund policy

This policy applies to orders placed with Soup Syndicate, 32 Woonga Street, Woodridge QLD 4114, Australia.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies those rights.

Faulty, damaged or incorrect items

If something you received from us is faulty, damaged, not as described or not what you ordered, please contact us via our contact page with your order number and a description of the problem (photos help). We'll work through it with you and arrange a repair, replacement or refund in line with the Australian Consumer Law.

Change-of-mind returns

Returns, exchanges or refunds for change of mind are at Soup Syndicate's discretion. If you'd like to return an item because you've changed your mind, please contact us via our contact page before sending anything back, and we'll let you know whether we can accept it.

Made-to-order and custom items

Made-to-order and custom items, including VIN tags, custom patterns and custom builds, are made to your details and are not refundable for change of mind. Please check the details you give us (for example your VIN or engraving text and vehicle) carefully before you order.

These items are still covered by the consumer guarantees under the Australian Consumer Law. If a made-to-order or custom item is faulty or not as described, please contact us via our contact page.

Refunds

If a refund is approved, we'll confirm it with you before it is processed.

Contact us

For any question about a return or refund, please contact us via our contact page.